Product Feedback

I would love to have the option to find a contact on every page. It doesn't feel intuitive to first go “alone” to the contact page to perform the search.

Customer would like a feature that groups call conversations when a client calls multiple times. This way, they can view the complete call history of that client in one place, making it easier to review all previous interactions at once.

I find it inconvenient that I cannot identify which Rinkel number an incoming call is for when I have multiple numbers. It would be beneficial to have a feature that allows me to hear or see which specific Rinkel number is being called, even when the caller ID is set to 'Beller'. This would help me manage calls for different business names more effectively.

Is it possible to have the Webphone start automatically when I open the computer? I sometimes forget to turn it on.

Personally, I would approach the onboarding checklist differently. I would choose “how do you already know this feature?” . Here you alternately present the features that you have not yet set up in your current subscription and you can present features that are possible in other subscriptions.

I see onboarding as something you do at the start. Before you use the portal, you set everything up and you can make good use of the checklist. I would let him align links as long as he is relevant. Now he's on the far right and I'm not giving it a priority. I would also like to be able to remove it.

I'd like to see the missed calls appear more prominent on the home screen. Partly because they are currently on the far right, I feel like I don't need to give them priority right now.

As a partner, we help customers set up their portal. It would be very easy if we could upload the files in bulk. We have customers where we upload more than 7 files. This adjustment would help us in these cases.

I would love it if I didn't have to worry about synchronizing my contacts anymore. Currently, I do not see the contacts that I have stored on the webphone in the app and vice versa. Could you make automatic synchronization possible?

I would like to add working hours (schedule) to Rinkel. For example, I don't have to evict my employee every Friday and put it back on Monday, for example.