Product Feedback

I would find it useful to play a different recording during my lunch than during my other times when I'm not open. This way, I can leave a short and powerful message just for lunch.

We currently have a support team of about five members who handle calls. We don't want to change much in this setup, but we would like to offer customers the option to connect with an AI agent when all team members are busy or outside of office hours. Additionally, an AI agent could assist with the most common questions, with an easy way to transfer to a human agent if needed.

It would be beneficial to have the ability to add one or more tags to each conversation, in addition to leaving notes. This feature would allow us to set our own tags and filter conversations based on these tags in the future.

I want to purchase a virtual mobile number starting with 6 to use with the Meta API. This would allow me to connect it with Make and automatically send audio messages to my students. It would be beneficial if your service could offer mobile numbers for such integrations.

It would be beneficial to have a feature that automatically sends a WhatsApp message to all numbers that have called a specific line. This would enhance communication and follow-up with potential clients who reach out via our campaign numbers.

I would like to have a call menu/IVR system that allows callers to route their calls by speaking the name of a city, such as saying 'Amsterdam,' instead of just pressing a number on the keypad. This would modernize the interaction and make it more user-friendly.

When traveling, I find the setup workflow for the fixed phone service cumbersome, especially when I need to use it in different countries like Colombia. It requires me to copy and paste phone information from a computer into an iPhone app each time. It would be beneficial if the fixed phone service could work internationally or if there were a simpler way to use it without repetitive manual steps.

I expected the WhatsApp Business integration with my web shop to be fully plug-and-play. However, I was informed that the integration setup still needs to be done manually. It would be beneficial if the integration could be made simpler and more automated, allowing for a turnkey setup that doesn't require additional manual configuration.

I would like an automatic SMS to be sent to callers, informing them to contact me via WhatsApp. This feature would help streamline communication and ensure that callers know the preferred method of contact.

We have transitioned to using the Trengo communication centre platform and are interested in integrating it with Rinkel. Currently, there is no specific integration available, which might lead us to consider alternatives that already offer this integration. It would be beneficial if Rinkel could provide a direct integration with Trengo to enhance our workflow and maintain our current platform preferences.