Product Feedback

I would find it useful to see the IVR choice in the call history so that I can filter out the relevant callers.

I want to ensure that calls are answered only through the webphone when the web session is active. This would prevent unexpected voicemails and ensure calls do not switch to mobile unexpectedly. It would be helpful to have a configuration option that restricts users to log in via web and keeps other devices silent while the webphone is active.

I would love to create a button from our CRM with “Call customer” and have him immediately set up a conversation, just like it is via the app. Now I always have to copy-paste the song.

I would love it if I didn't have to worry about synchronizing my contacts anymore. Currently, I do not see the contacts that I have stored on the webphone in the app and vice versa. Could you make automatic synchronization possible?

Someone called. I want to copy this phone number. But there are no long press or tap or other options. Very annoying.

I would like to be able to see that a colleague is already talking by phone.

Include the date, time, and length of the call in the summaries themselves.

When the phone settings are zoomed in to large fonts/zoomed in, the display of the columns in the conversation history is far from optimal. For example, you can't see the caller's number.

I would like to block calls from a country to be determined. Can you add this option?

Like many others, we are closed on Christmas Day, Boxing Day and 1 January. It would be nice if you can select multiple dates right away.