Our staff uses Rinkel and needs webphone-only call routing. However, we're blocked by the requirement to enter a mobile number for each staff account. Our team works from abroad, and we don't want calls forwarded to personal phones or automatically redirected to mobile when webphone isn’t available. We tried setting up accounts and enabling webphone, but calls still default to the mobile number when not logged into webphone. Can this be adjusted to fit our customer service workflow?
Created by Janine Wilbrink
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