Flexible Scheduling Rules for Call Forwarding
A
Andres Kleverlaan
I need more flexible scheduling rules for call forwarding in the Rinkel app. Specifically, I want calls to be forwarded to BusyPhone only when staff are not answering during selected hours, such as weekdays between 8–9, and to have different handling on weekends. Currently, the 'closed' setting routes calls to voicemail, while the 'not answered/no one picks up' routing is set to BusyPhone. Adjusting opening hours to achieve this behavior is confusing, as it changes whether the call is treated as 'closed' or 'not answered.'