Before I transfer a caller to a colleague, I would like to tell my colleague "Here is person XYZ and they want ABC". Now I can only transfer to a colleague without saying anything, and this does not work for us. So we don't use it.
Created by Janine Wilbrink
·
Janine Wilbrink
Merged in a post:
Add a “consultation” option
D
D. Doff
I would like to call my colleague first to tell me who I'm talking to on the phone. After that, I would like to connect him directly.
